According to the Social Security Administration, thanks to new technology, customers could see a faster process over the ...

The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times ...

The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times.

The Social Security administration is moving some workers to do teleservice work and address their most pressing needs.

Over the last several weeks, the agency has stopped making public 34 real-time performance metrics about things like how long they will have to wait to reach a live person on the phone, and how long ...

When reaching out to the Social Security Administration (SSA), timing is crucial. The national toll-free number, 1-800-772-1213, operates Monday through Friday, from 8:00 a.m. to 7:00 p.m. To avoid ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...

Average wait times to reach a live person by crept up to 90 minutes by early May. A May 22 screenshot of the Social Security website's live metrics, preserved by the Internet Archive, shows that ...

The Social Security Administration has faced ongoing criticism over its customer service delays, especially with phone wait ...

Social Security has stopped publicly reporting its processing times for benefits, the 1-800 number’s current call wait time and numerous other performance metrics, which customers and advocates ...

Social Security Commissioner Frank Bisignano told members of Congress on June 25 that three out of four people who call that 1-800 number use a call-back feature so they are not waiting on the phone.