AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon. AI has the potential to ...

Rocket CRM, a SaaS platform designed to help businesses manage and optimize their customer interactions, has introduced a ...

By Makafui Afi Asante AMPONSAHIn today’s dynamic financial landscape, banks that succeed are those that truly understand the ...

Rocket CRM has announced continued development and deployment of its CRM automation system, providing a structured and ...

According to Rachel Dorfman, being a member of Bounteous’ customer relationship management strategy team is like being on a team of rowers. “We will not get where we’re going unless we all pull ...

Key growth factors include are increasing need for customized customer experience, enhanced business efficiency, and higher customer involvement. Next-generation technologies such as AI ...

The department is on the hunt for customer relationship management system and contact centre as a service suppliers, ...

Shares of customer relationship management software maker Salesforce (NYSE:CRM) fell 6.4% in the afternoon session after the company reported underwhelming first-quarter 2025 results (fiscal 2026), ...

The company’s fiscal first-quarter earnings and revenue beat expectations.