In a significant policy reversal, the Social Security Administration (SSA) has confirmed it will not eliminate paper checks ...

The Social Security Administration had planned to eliminate all paper checks by Sept. 30. Now the agency says it will ...

"This modernization is happening while Social Security faces its worst funding crisis in decades. The trustees in 2024 ...

Getting better data is essential to continued oversight, Sen. Elizabeth Warren, D-Mass., told reporters Wednesday.

New digital improvements promise faster service, but experts warn that Social Security’s modernization could have unintended ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

"Under the Trump administration, Americans are being forced to deal with hours-long phone wait times," U.S. Sen. Elizabeth ...

The Administration announced 24/7 access to the My online portal starting in mid-July as part of a broader customer service ...

Frank Bisignano, a self-professed “DOGE person,” was called to account for recent upheaval at the Social Security Administration, which provides benefits to roughly 72.5 million people, ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the swamped toll-free phone line.