MADISONVILLE, Texas -- A 911 operator in Texas is being praised for how she responded to a call from her daughter about a fire that eventually burned down their house. "She did an outstanding job. She ...

CROWN POINT, Ind. (WLS) -- The Lake County 911 Department in northwest Indiana fired one emergency dispatcher and suspended another after a man was found dead in a church seven hours after he called ...

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a ...

A 911 operator assists a roadside baby delivery on New Year’s Day, earning applause from Culpeper County officials.

A man clinging to a tree on the Guadalupe River and screaming for a helicopter rescue. A father hustling his family into the attic to escape the rising waters. A Camp Mystic staffer pleading with a ...

When you dial 911, every word you say matters. The line is designed to connect you with help in life-threatening situations, yet a staggering amount of calls aren't emergencies at all. In some cities, ...

BROWARD COUNTY, Florida -- A 911 dispatcher in Florida is being disciplined for failing to answer the phone. People tried calling in a medical emergency, but the phone just rang and rang and rang. So ...