If your businesses is increasingly using AI to handle customer service requests, consider just how much authority you want the bot to have.

Instagram says it has resolved an issue which saw hackers trick its AI support tool into giving them access to other users' ...

Technology companies are pushing to build artificial intelligence (AI) systems that can work or chat amongst themselves, without the need for humans. But AI agents now have their own social media site ...

Artificial Intelligence has moved far beyond simple question-and-answer systems. Over the last few years, businesses and ...

A Canadian BMW customer got an unexpected text message offer on his 2021 BMW, and what followed turned into a cautionary tale ...

Philippine fintech company Skyro has cut its customer support costs per user by 66 percent after deploying an artificial ...

These speculative investments are for risk takers only, but there's no denying AI is infiltrating crypto the way it has other ...

Claude AI users in India and other regions have reported issues with the chatbot, prompting many to look for alternative AI ...

​To get cited by AI, you have to teach it who you are. AI thinks in entities—identities with attributes and relationships, ...

A new store in San Francisco has human employees, but they're not the ones making the decisions. An artificial intelligence bot named Luna is the boss. Andon Market, a boutique store, opened on April ...

Anthropic's AI chatbot Claude faced a service disruption on June 2, with Downdetector recording a sharp rise in complaints. The company confirmed elevated errors across multiple services and said a ...

EU AI Act Article 50 compliance becomes enforceable on August 2, 2026, requiring chatbot disclosures, deepfake labels, and AI ...