CRM Buyer

New AI Tool Distinguishes Between What Customers Say and What They Mean

Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual AWS re:Invent conference, ongoing in Las Vegas through Friday.
International Business Times

Nikhitha Pesaru’s Vision on Integrating AI and AWS Cloud with CRM Technologies That Transform Customer Relationships

In today's hyper-competitive business landscape, customer relationship management (CRM) is no longer just about tracking sales and interactions; it's about delivering personalized, seamless, and ...
techtarget

Note these Amazon Lex chatbot integrations, limits

Amazon Lex enables users to interact with applications through natural language processing. Essentially, the service takes spoken or written sentences and converts them into parameters that an ...
International Business Times

Dileep Reddy Cheguri’s Vision: Transforming CRM Technology with AI and AWS to Revolutionize Customer Relationships

In today's hyper-competitive business landscape, customer relationship management (CRM) is no longer just about tracking sales and interactions; it's about delivering personalized, seamless, and ...