Air Canada has made positive shifts in recent years. Among them was a stunning turnaround, surpassing other North American airline giants as the top performer. Air Canada achieved an on-time rate of ...

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline's bereavement travel policy.

After months of resisting, Air Canada was forced to give a partial refund to a grieving passenger who was misled by an airline chatbot inaccurately explaining the airline’s bereavement travel policy.