Here's the latest... Insurance company Allstate has revealed that almost all of the communications its reps send out to claimants are now written by AI, the Wall Street Journal reports.

We were struck this week when the Wall Street Journal reported that Allstate, a major insurance company, had largely handed over the task of writing claims emails over to an AI system. The WSJ's ...

The insurer has increasingly turned to AI-generated communication in handling customer claims, a move it says has led to clearer, more compassionate interactions. According to Allstate’s CIO ...

We were struck this week when the Wall Street Journal reported that Allstate, a major insurance company, had largely handed over the task of writing claims emails over to an AI system. The WSJ's ...

We were struck this week when the Wall Street Journal reported that Allstate, a major insurance company, had largely handed over the task of writing claims emails over to an AI system. The WSJ's ...