The tech giants will embed their engineers directly into customer teams, challenging decades of dominance by systems ...

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, with humans still in control. Amazon is turning its own operational AI ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. The numbers alone demand attention. But the real story is what this partnership reveals ...

Tech Moves covers notable hires, promotions and personnel changes in the Pacific NW tech community. Submissions: [email protected] by Todd Bishop on May 18, 2026 at 9:00 am May 18, 2026 at 9:03 am ...

Amazon Web Services Inc. today made OpenAI Group PBC’s large language models available on its cloud platform. The algorithms are accessible through Amazon Bedrock alongside Codex, the ChatGPT ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Software engineers are still important to Amazon, according to AWS CEO Matt Garman. At Amazon's What's ...

Cutting corners: Amazon Web Services has quietly introduced a set of safety restrictions and training measures after two production outages involving its own artificial intelligence tools disrupted ...

Attackers used a combination of found credentials and artificial intelligence (AI) to gain administrative access to an Amazon Web Services (AWS) environment in less than 10 minutes. The incident ...

Amazon Web Services issued an unusual public rebuttal to a Financial Times report about outages. (GeekWire File Photo / Todd Bishop) Seven hours at the top of Techmeme was apparently too much for ...

A recent Amazon Web Services (AWS) outage that lasted 13 hours was reportedly caused by one of its own AI tools, according to reporting by Financial Times. This happened in December after engineers ...