How many times have you called a company and the agent who answers sounds robotic? Chances are that the agent is reading off a call script. You are unlikely to get quality service from that agent or ...

With the proliferation of email, scheduling phone calls is growing more and more convoluted. About 10 years ago, I wrote an article noting that in the real estate and larger business worlds, people ...

Going to see the doctor soon? Prepare to be hounded with appointment reminders by phone. By text. By robocall. By email. And in your online “patient portal.” Doctors and dentist offices for years left ...

At first glance, phone scripts may seem like something that isn’t necessary for your customer service calls. Many people feel like they can be more successful if they are allowed to handle calls their ...