Workers who possess exemplary listening skills are valuable members of the workplace. Effective listening skills support customer service initiatives, benefit workplace relationships and prevent ...

There’s a cute story of the worker returning to his desk, trembling, after his annual review with his boss. “What’s wrong?” asked his co-worker. “Boss said I have two problems, and I need to work on ...

Forbes contributors publish independent expert analyses and insights. In an era dominated by AI, algorithms, and automation, it’s easy to feel that career success hinges on mastering technology - not ...

Listening skills assessment is as important as technical skills assessment in many performance evaluations, particularly for those employees who deal directly with clients or the public. While it is ...

How to make other people feel heard and understood. When was the last time you practiced your active listening skills? HBR contributing editor Amy Gallo says it is a skill you need to practice. In ...

Interviewing is full of uncertainty. What set of skills are really the most important? What does it take to rise above the rest? The answer: “Soft skills.” Soft skills are what enables someone to get ...

These skills will build deeper connections and relationships in the workplace. Most leaders know listening is crucial, but distractions, packed schedules, and our own mental monologues often get in ...