Best Buy’s Geek Squad will no longer be an authorized service provider for Samsung devices. This means Best Buy will no longer have access to genuine parts, tools, or training for Samsung phone ...

Best Buy, in a shift toward AI, laid off Geek Squad field agents, home-theater repair technicians and phone support specialists last week, according to current and former employees. The ...

Can AI best human-led customer service? The retailer is partnering with Google to use its Gemini models to develop a self-service customer support agent. When he's not battling bugs and robots in ...

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