You might have heard of “grey rocking”, a method which experts say can make dealing with narcissistic and high-conflict people a little easier. It involves keeping comments and responses to ...

Early in my career, I was working as the director of food safety and sustainability for a celebrity chef with a growing empire of restaurants and retail products. I had a friend who worked a floor ...

Need to calm a combative conversation? Consider BIFF. No, I am not talking about Biff Tannen the bully in Back to the Future or the Boulder International Film Festival. Rather, I am referring to the ...