CAMPBELL, Calif., May 05, 2026--8x8, Inc. (NASDAQ: EGHT) releases updates to the 8x8 Platform for CX, targeting common ...

8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile ...

To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...

WASHINGTON and SAN FRANCISCO, May 05, 2026 (GLOBE NEWSWIRE) -- ibex (Nasdaq: IBEX), the global leader in outsourced business services and ...

Predictive analytics involves using data, statistical algorithms and artificial intelligence to anticipate future outcomes, trends, behaviors and events based on historical customer data. This ...

The embedded RingCentral app brings a softphone dialer, SMS, call queues, and presence directly into the Teams UI, allowing ...

AI-driven analytics is transforming customer experience (CX) from a cost center into a strategic investment. While consumers have concerns, industry leaders increasingly see AI as essential for ...

Today, at Adobe Summit—the flagship customer experience conference—Adobe (Nasdaq:ADBE)—the global technology leader that unleashes creativity, productivity and customer experiences through innovative ...

Customer experience (CX) continues to be a key differentiator for many organizations. At the same time, the practice of CX is becoming more quantitative, analytical, and predictive. Data and analytics ...

Voiso, a global provider of AI-powered contact center software, has published new insights on how businesses can transform speech analytics data into measurable improvements in customer experience (CX ...

In 2023, the chief experience officer, or CXO, will continue to play an important role driving business impact. Some organizations use the term chief customer officer, or CCO, instead; the main ...