A former MOHELA call center worker shares their experience of working for the beleaguered student loans company - where staff are TOLD to keep customers on h…
A former call center agent said workers received 'abysmal' training and were unprepared to help borrowers They alleged staff ...
Your angry complaints to call centers may soon be soothed by AI
Japan's SoftBank is testing AI technology that can make the lives of call center workers easier by adding a "softer" tone to ...
Call centers are using AI for “accent translation.”
Call center firm Teleperformance SE is rolling out an artificial intelligence system that “softens English-speaking Indian ...
TechCrunch29d
Sanas taps AI to change call center workers’ accents in real time
The trio was inspired by a fellow student’s frustrating experience working in a call center. “Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced accent ...
BizPac Review15d
AI to alter Indian call center worker voices to make them sound more American
Artificial intelligence is being incorporated across a large number of industries in the world, and will now even be used in call centers. The world’s biggest call […] ...
Futurism20d
World's Largest Call Center Deploys AI to "Neutralize the Accent" of Indian Employees
Reading between the lines, it sounds like investors aren't impressed with that big spend on AI technology — or, perhaps, are displeased by the optics of "neutralizing" call center workers' accents.
Philippine Daily Inquirer1mon
BI rescues 2 women illegally recruited for call center jobs in Laos
MANILA, Philippines — Two women who were illegally recruited to work as call center agents in Laos have been rescued by the Bureau of Immigration (BI) at the Ninoy Aquino International Airport.