By finding and fixing the biggest bottlenecks of a chatbot, users will have a smoother experience and be more likely to return, writes Botanalytics's lker Koksal.

When building a chatbot, the overriding aim is to develop a system that closely replicates and simulates human conversation, while driving engagement and customer satisfaction. However, developing ...

A view of the IRS headquarters. (Photo by Karen Bleier/AFP via Getty Images) The Internal Revenue Service’s experimentation with voicebot and chatbot functionality should continue, but several tweaks ...

Begun, the chatbot wars have. Microsoft was early out the gate with its updated version of Bing, appending chatbot functionality to its search engine and integrating both into the Edge browser ...

How to build a chatbot rich in functionality By finding and fixing the biggest bottlenecks of a chatbot, users will have a smoother experience and be more likely to return, writes Botanalytics’s ...