Human interactions are complex and come with their share of disappointments. This can be the case, for instance, when a loved one doesn't react to our distress or joy the way we wish they had.

Healthcare communication costs trust, which is essential for good patient care. That loss of trust also translates to tangible healthcare costs. “During our first conversation, all I could think about ...

If your hospital suffers from communication problems, one simple change may have the power to significantly improve this area of performance, says Quint Studer, founder and CEO of the Studer Group. He ...

Before email, a care team would gather around a table and sort through case notes, reviewing patients one by one. The senior physician and nurse would then make their way around the acute care unit, ...