This whitepaper is packed with research and insights from experts in the customer engagement industry. In it, you’ll learn exactly how a digital first contact center — and the powerful tools behind it ...

With the economic soft-landing set to continue in early 2024, the time is now for businesses to act quickly to ensure long-term success. To thrive, companies need to find ways to save money while not ...

Smarter digital containment. Advanced AI chatbots now handle complex inquiries and help contact centers saving costs and improve customer service experiences. Insight-driven deflection. AI-powered ...

In the age of improved customer experience, CSAT (Customer Satisfaction) Scores have become far more valuable in gauging overall CX, resulting in increased profit for businesses and greater ROI on ...

Where is the return on investment from call center technologies when the entire operation is frequently accounted for as a cost of goods sold on a company's income statement? According to Gary Harmon, ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

Virtual Hold Technology® (VHT), a global leader in multichannel callback solutions, today announced the release of an online Return On Investment (ROI) calculator to provide companies with estimations ...

Almost 80% of your agents show up to work without knowing what’s expected of them. Too many business leaders see the contact center as a cost center, so developing and investing in agent performance ...

While call centers are critical to consumer businesses, many organizations still perceive them as cost centers. They have to dedicate a part of their call center budget toward non-revenue-generating ...

BOSTON--(BUSINESS WIRE)--Nucleus Research, a global provider of ROI-focused technology research and advisory services, today announced the findings of a study into the benefits that Healthcare Claims ...