FRANKLIN, Mass.--(BUSINESS WIRE)--Interactions LLC, a leader in speech and natural language technology, today unveiled a series of innovations that will change the way companies approach customer care ...

Regardless of your business’s age, location, size or industry, your customer care style is perhaps the most important indicator of your long-term success. That might seem like a big statement; after ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

To view the multimedia assets associated with this release, please click: http://www.multivu.com/players/English/7330551-contact-solutions-latest-version-of-mobile ...

Corporate investment in artificial intelligence-powered customer care solutions has nearly doubled in the past 12 months alone, according to a recent study by customer experience consulting firm COPC ...

When it comes to enterprise customer care, machine learning enables virtual assistant solutions to automate tasks that used to require a live agent: password resets ...

Nokia Motive Service Management Platform (SMP) 7.0 and Motive Care Analytics (CAL) 2.0 use machine-learning algorithms developed by Nokia Bell labs – advanced capabilities that give computers the ...

BURLINGTON, Mass.--(BUSINESS WIRE)--Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech and imaging solutions, today announced that it has signed an agreement to acquire BeVocal, ...

For companies that don’t rank among the Fortune 500, an incremental approach to CRM often feels most comfortable. These smaller companies get their feet wet with sales force automation software or ...

The past few years have tested the flexibility and resiliency of the insurance industry, and many other businesses, to overcome significant obstacles. This year is no different. We’re facing ...

I recently spoke to a friend who was frustrated by a customer service experience with his mortgage company. Before this incident, he had liked the bank and found them easy to work with. He had ...