For decades, business owners have been taught a simple rule: The customer is always right. It sounds virtuous. Customer-first. Non-negotiable. It is also, in its modern interpretation, deeply ...
"The customer is always right." So said Harry Gordon Selfridge, the retail pioneer of the early 1900s, who is usually credited with coining that phrase. For over a century, it’s served as a practical ...
Frontline employees who face rude or disrespectful customers are more likely to justify negative behaviors, from cutting corners to leaving their jobs, according to a new study. Barry Babin, Phil B.
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