How can companies find out what consumers really think about their brand? With new technologies and algorithms that automatically collect, index, and analyze customers' opinions about a brand and its ...

Online reviews don’t just impact customer trust—they are a key ranking factor for local SEO. Multi-location retailers that actively manage and respond to reviews see higher visibility in local search ...

By adding broad public social media listening, the company expands the Genesys Cloud platform’s existing capabilities beyond direct messaging to unlock deeper understanding of consumer sentiment that ...

The dashboard's capabilities include: - Real-time tracking of geopolitical events with impact assessment across multiple asset classes - Easy-to-digest sentiment analysis of currencies ...