Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX, and CPaaS platform provider, today announced the expanded availability of AI-powered voice support ...

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit Typical office environment. May require some lifting of ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

We’ve all been there. You urgently call your bank to ask about an unrecognized withdrawal or unexpected overdraft fee and the voice assistant asks you to repeat your name again and again, as well as ...

Do you have a passion for music and live performance? Do you like working in a customer focused role? We have an exciting opportunity to join our box office team as a customer service assistant to ...

We have an exciting opportunity to join the Front of House Team at the National Oceanographic Library as a Customer Services Assistant on the Waterfront Campus at the National Oceanography Centre. If ...