DEAR MISS MANNERS: Occasionally I come across a customer service policy that is designed to serve the company better, as opposed to the customer. In those cases, I realize the representative is simply ...

Providing exceptional customer service can be tricky. The easiest way to deal with difficult customer inquiries is to keep the customer in the dark until you have a satisfactory resolution. That way, ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...