DEAR MISS MANNERS: I am 21 years old, and I have worked in assorted venues of customer service since I was 17. I am currently employed at a bank, and frequently a customer will ask a question to which ...
DEAR MISS MANNERS: I was being waited on at a copy center. I’m 82 years old. While talking with the clerk about my order, a young 20-something blond walked up next to me and told him she was there to ...
Strategic life and leadership coach Lisa McGowan has led sales and service teams for over three decades, most recently for VyStar Credit Union as a branch vice president, overseeing multiple branches ...
The behavior of your medical office staff on inbound and outbound calls can have a positive or negative impact on your business. Whether a receptionist is scheduling an appointment or a nurse is ...
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