There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Customer identity and access management (CIAM) has moved up the priority list for most product teams. The platforms teams choose directly affect how smoothly users sign up, how quickly enterprise ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...