78% of customers rate their Muni experience as “excellent” or “good.” That’s a six-point jump from our 2024 survey. Customers gave Muni higher ratings last year across multiple service categories.

Feedback surveys are everywhere, asking consumers to give input on just about everything from the stuff we buy to the meals ...

AMES, IA – Customer satisfaction surveys are ubiquitous. They blip into our daily lives after dental appointments, haircuts and calls with IT. For businesses, these short questionnaires are intended ...

CX and CSAT can be just as important for B2B or industrial sales. After all, you're dealing with people here, too. Here’s why it all matters. If you read my columns here, you’ll note I focus a lot on ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Survey response rates are dropping because customers feel brands ...

EXPLAINS, YOU ARE NOT ALONE FOLKS. IT’S CALLED THE NATIONAL CUSTOMER RAGE SURVEY AND THE LATEST EDITION OF THIS SURVEY SHOWS THAT MORE AMERICANS ARE NOT ONLY HAVING PROBLEMS WITH PRODUCTS AND SERVICES ...

Customer experience management software firm Sprinklr Inc. today announced a new generative artificial intelligence-driven “copilot” that can be used by multiple organizational functions. The company ...

US financial services giant Nationwide has found that survey have their time and place for improving customer experience - but that real-time data from Qualtrics XM Discover can drive near real-time ...

NEW YORK (PIX11) — Got thoughts to share with the MTA? Now’s the time to do so. The transit agency has launched its bi-annual fall 2025 “Customer Count Survey” for riders of the subway, buses, LIRR, ...

I am writing to request your participation in the annual customer satisfaction surveys for Purchasing and the Staff Human Resources (SHR) Service Teams. These online surveys will run until Friday, ...

SAN CARLOS, Calif.--(BUSINESS WIRE)--Over the past two years, dine-in closures forced customers to switch to takeout, delivery, and drive-thru ordering. Despite widespread reopening, this trend away ...