Having taken effect on 31 st July 2023, the Consumer Duty requirement to identify and support all customers at risk of vulnerability should now be a key focus for all motor dealers and manufacturers ...

Our new contributor Vaishali Dialani brings a unique perspective on customer experience (CX) from her position as a customer experience analyst with Konabos consulting. She not only writes about CX.

There have been a lot of challenges for retails brands in the past year — from considering the viability of brick-and-mortar stores to navigating crippling supply chain delays. While these are real ...

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I found myself in a High Street branch of a bank, and I was partially drawn to a conversation/transaction between an elderly couple and the bank cashier. It appeared ...

A recently detailed vulnerability in an e-commerce platform offered by Honda Motor Co. Ltd. could have exposed the details of both Honda customers and dealers. First detailed June 6 by security ...

I found myself in a High Street branch of a bank, and I was partially drawn to a conversation/transaction between an elderly couple and the bank cashier. It appeared ...