Insurance companies delay paying some claims, deny other valid claims altogether, and force policy holders to defend themselves in court — all to increase profits. My book “Delay, Deny ...

They're similar to the phrase ''delay, deny, defend'' — the way some attorneys describe how insurers deny services and payment, and the title of a 2010 book that was highly critical of the industry.

Others pointed out the message could be tied to a book with a similar title—”Delay Deny Defend: Why insurance companies don’t pay claims and what you can do about it.” The book ...