As clinical development becomes increasingly complex and costly, biotech and pharmaceutical companies are rethinking how they partner with contract research organizations (CROs) to harmonize speed, ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Winning by Design (WbD), a B2B revenue consulting and training company, launched a new Customer Success (CS) Operating Model and has updated multiple courses across its global Revenue Academy. The new ...

The skilled trades gap is no longer a future concern. In mechanical and electrical systems, the impact is already visible.

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

For agentic AI to deliver material benefits to organizations, it can’t be layered onto existing operations. Instead, ...

"Organizations often believe their data strategy is sound, but most fail at the operating model level, where ambiguity around ownership, decision rights, and partnership undermines progress," says ...

You’ve crafted the strategy. You’ve built the roadmap. You’ve launched the transformation. But somewhere along the way, momentum stalls. Meetings multiply, decisions slow and delivery drifts. Sound ...

The first wave of enterprise deployments is exposing a widening gap between vendor promise and operational reality. Unsplash+ Agentic A.I. is no longer a technology on the horizon. It is being ...

Scaling changes dynamics: As headcount grows past 100, shared context fades, responsibilities fragment, and decisions slow, undermining early operational strengths. Structure over heroics: COOs must ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. Image: Adobe Stock IT operating models are in ...