Confidence is a muscle, built through repetition, and the Five C’s are the reps. The payoff is your team gets the feedback they need to improve. ​ ...

For leaders, keeping your workforce engaged and happy in 2025 is more than just the pay packet, working conditions, and benefits. The social contract between employers and employees has changed ...

Sometimes you have to have a difficult conversation. You may have to reprimand someone, fire someone, end a relationship or tell bad news. Most people approach these interactions with trepidation. Let ...

Sometimes you need to have a difficult conversation with a coworker. Perhaps they did something to upset you, or perhaps they engage in an ongoing behavior that is troublesome. These conversations are ...

Sometimes in life, we have to have conversations that we know will be difficult both for us and for the person we’re talking to. A parent needs to reprimand a wayward teenager, a teacher needs to ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Effective management requires strong communication skills, including the ability to handle difficult conversations with transparency and empathy. Avoiding tough discussions can lead to decreased ...

Sociology professor Abigail Saguy has been teaching the sociology of gender at UCLA for 23 years. But it was while on sabbatical in 2023-24, writing a book on debates about sex and gender, that she ...

Every relationship faces tough moments when important topics need to be discussed. Whether you’re worried about money, feeling disconnected, or dealing with a misunderstanding, knowing how to start ...

I was chatting to a ‘Head of’ the other day, who was asking me whether I could help her solve an issue with a team member, a manager that reported into her. According to this leader, her manager’s ...

When the world of work turned upside down in 2020, we quickly adapted to Zoom calls, Slack threads and digital whiteboards. At first, this newfound flexibility felt liberating. But as we settle into a ...