If you’re a successful professional, chances are you’re no stranger to difficult conversations. You negotiate contracts. Deliver performance reviews. Handle unhappy clients. Lead meetings where ...

Sometimes in life, we have to have conversations that we know will be difficult both for us and for the person we’re talking to. A parent needs to reprimand a wayward teenager, a teacher needs to ...

Most of us don’t wake up eager for a difficult conversation. By their very nature, these conversations can feel uncomfortable, challenging, and awkward. You’ve likely faced one you dreaded, put off, ...