The following code can be used in a spreadsheet macro to enable the automatic calculation of Erlang values. The function GetBlocking generates a blocking value based on two inputs: Erlangs and ...
Developed by Danish mathematician A.K. Erlang in 1917, the Erlang C call center traffic model is applicable across many industries and virtual telephony environments. It is widely considered a ...
This is the 10th entry in my diary of studying for the Contact Center Certification.Last time, I wrote about how a 95% response rate alone doesn't necessarily mean that customers are having a ...
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