Genesys Cloud EX helps any organization foster employee engagement, performance and trust through industry-leading AI-powered workforce management capabilities SAN FRANCISCO, May 15, 2023 /PRNewswire/ ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar™: Workforce Engagement Management (WEM), 2025 ...

Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update ...

New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organisation Now, Genesys customers can take advantage of a ...

Alcatel-Lucent has released a solution for managing customer service resources across the enterprise, including optimizing employee skills and training in both the front and back offices. The Genesys ...

Graphic Solutions Group (GSG), a provider of screen, digital, and sign equipment and supplies, has 10 branch locations across the country and has a combination of inside sales reps working remotely ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

SAN FRANCISCO, May 15, 2023 /PRNewswire/ -- Genesys ®, a global cloud leader in experience orchestration today announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower ...