“When we look at a help desk, we look at it as a 24/7 operation. That’s typically where our customers live every day,” says Sam Boggs, vice president of help-desk services for Siemens Business Systems ...

In a survey conducted a couple years ago by Green Elephant, a management consulting and user satisfaction survey company, 42% of respondents said that their help desk personnel were lacking in ...

Collaboration and information technology management software firm GoTo Technologies Inc. said today it is launching IT help desk functions within its GoTo Connect unified communications-as-a-service ...

Documentation and knowledge resources save organizations money, enhance customer satisfaction, and increase product adoption and loyalty. With proper documentation, help desks can offer timely and ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Support is a mission-critical issue for every enterprise. Employees, partners and customers all use enterprise applications and services. Users look for assistance when trouble strikes, questions ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing services, broadening the company’s workforce solutions to support ...