Following on from its successful interpretation of the Information Technology Infrastructure Library (ITIL) version 2, Casewise®, the thought leaders in Business Processing Modeling, Enterprise ...

ITIL, the IT service management (ITSM) best practice framework, has come on in leaps and bounds since it was first introduced due to theUK government’s disillusionment with the way that governmental ...

The Information Technology Infrastructure Library (ITIL) is a set of best practices for improving and aligning IT services to business needs. ITIL processes provide various key performance indicators ...

With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...

ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. The ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...

Alan Sharp-Paul, co-fondateur de ScriptRock, a récemment souligné le besoin d'intelligemment intégrer DevOps et ITIL (IT Infrastructure Library) au sein des entreprises. ITIL est un ensemble de bonnes ...

Le référentiel ITIL présente des processus et des pratiques favorisant une gestion des services informatiques efficace, économique et orientée métier. Le référentiel pour l'infrastructure des ...

Dans ce contexte, le référentiel ITIL (Information Technology Infrastructure Library) rencontre un succès certain auprès des directions informatiques, dont certaines témoignent d'une nette ...