Why ServiceNow built a startup inside itself to take on AI-native rivals

CEO Bill McDermott explains how Flow, the company's new conversational AI service desk, is designed to be faster to ...
CRN

ServiceNow’s AI-Powered Flow Service Desk Aims To Open Midmarket Opportunities

Flow by ServiceNow, the company’s first AI-power application targeting midmarket customers, is slated to give ServiceNow and ...

Introducing Flow by ServiceNow: a new AI service desk that deploys instantly

AI has changed expectations across the board, especially for those on the front lines in IT departments and DevOps ...
Forbes

ServiceNow’s Bold Gambit To Become The Platform Of Platforms

If there is one way to categorize all the recent technology vendor shows and conferences, you could easily call this “The Spring of AI.” It feels like there is a new AI announcement every day. However ...
Nasdaq

ServiceNow and NVIDIA Expand Relationship with Introduction of Telco-Specific GenAI solutions to Elevate Service Experiences

Built on the Now Platform, Now Assist for Telecommunications Service Management leverages NVIDIA AI to help boost agent productivity, speed time to resolution, and enhance time to value. The first ...
Business Wire

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

SANTA CLARA, Calif. & SUNNYVALE, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) and Google Cloud today announced a major expansion of their partnership to maximize the value of generative AI across ...

ServiceNow: Still A 'Strong Buy' As AI Revenues Gain Traction

Strong Buy: enterprise AI growth, AI assist packs boosting ACV to $1.5B, 2030 revenue outlook, key risks. See more details ...
Business Wire

ServiceNow Broadens Lightstep Portfolio With Introduction of Incident Response Product for More Predictive, Efficient Incident Resolution

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced that Lightstep is extending beyond observability and creating a differentiated portfolio for app development with the ...
Forbes

Serval Wants To Replace ServiceNow With AI That Builds Enterprise Automation

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. This voice experience is generated by AI. Learn more. This ...