Is there a difference between quality control and quality assurance? Just night and day. Unfortunately, many companies believe they are the same, when in reality the differences are overwhelming.

Breakthrough capability reduces review rates from 100% to as low as 10% while maintaining rigorous SLA compliance and 95%+ ...

Customers are at the center of business, and in the medical technology space quality assurance reigns supreme. Quality assurance looks at a company’s services or products to make sure everything is ...

eBook The Hidden Impact of AI in the Contact Center AI’s biggest impact isn’t always flashy—it’s the smarter, quieter stuff that actually moves the needle. Read now eBook From Reactive to Ready: ...

The Quality Assurance (QA) team is a group with an array of responsibilities and expertise. As the name suggests, the QA team is a quality partner, here to assess the viability and safety of services, ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...