Determining where you fit in the organizational power continuum can be a critical component of actively managing your career trajectory. A key determinant for any professional’s success is developing ...

At Kotter International, our guiding mission is “millions leading, billions benefiting.” Russell Raath, a senior engagement leader at Kotter International, has been facilitating a leadership training ...

A hierarchical chart provides managers and employees with important information regarding authority and chain of command in a company. Printed organizational charts serve as convenient reference ...

While the majority of businesses find themselves with the right amount of layers of management, almost a third have either “delayered” or likely will in the future. Besides being one of the latest ...

Total quality is an approach that seeks to fully optimize the quality of customer interactions. This is accomplished by examining customer experiences and customer-related processes to determine how ...