RALEIGH, N.C. and NEW YORK, June 17, 2025 /PRNewswire/ -- Pendo, the world's first software experience management platform, today announced Pendo Agent Analytics, a first-of-its-kind solution that ...

AI Agent ROI in Microsoft Dynamics 365 Sales and Service usually becomes a serious question when someone asks what changed after the agent arrived. That question can surface during evaluation, in a ...

Boardrooms want autonomous agents that can resolve customer inquiries, synthesize contracts and automate multistep ...

Pendo on Tuesday launched Agent Analytics, which the company touted as the first platform for measuring and optimizing agentic AI software performance. The Agent Analytics platform enables businesses ...

Measuring AI agent ROI is not necessarily straightforward, however, because it can be difficult to link AI agent performance directly to decreased costs or increased revenue. Some AI agent benefits ...

Purpose-built AI agents connect interaction intelligence, behavioral analysis, coaching, and performance measurement in a continuous system designed to improve the behaviors that shape customer and ...

New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver more personalized customer experiences through a connected Zoom CX platform.

A company’s contact center workforce comprises a range of skills and capabilities. Good supervisors strive to create balance across a shift, so they can optimize the customer experience for any ...

An author writing on the Evincible Solutions blog explored how D365 CRM analytics help sales teams. The author wrote that instead of relying on instinct or spreadsheets, sales teams can use live ...