When choosing customer relationship management (CRM) systems, it is important to look at the specific features and tools required to enhance interactions with your customer base. Many standard CRM ...

Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary ...

These are all valid and accurate points, but they don't tell the whole story. By the time most companies discover the reality of open-source CRM solutions, they've already taken the plunge. In this ...