Picture this: You’re feeling a little under the weather for a couple of days, so you decide to visit your doctor. You call the office, schedule a time to come in, drive to the appointment, sit in the ...

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

It’s impossible to read any medical practice blog or journal without hearing that “patient engagement” is on everyone’s minds. The more patient engagement you foster, the happier your patients and ...

In today’s episode, we are joined by Nicole Rogas, President at symplr, and Kristin Russel, Chief Marketing Officer at symplr, to discuss the patient / customer journey in a virtual world. Tune in to ...

Healthcare is the business of medical relationships. However, until recently, the healthcare ecosystem has deemphasized the relationship portion of this equation. Now, healthcare innovators are ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...