By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly ...

Why is positive feedback so important? The Gottman Institute conducted research showing that the "magic" relationship ratio of positive to negative interactions was 5:1 for healthy personal ...

Though 37 percent of managers surveyed by leadership consulting firm Zenger/Folkman say they do not give positive reinforcement, surveys of employees show this kind of feedback is vital to ...

It’s easy to dwell on the difficulty and pain of recovery from an eating disorder. But it’s important to attend to the beauty of it too. One of the forms of beauty involved in restoring yourself to ...

You have a scheduled meeting with a subordinate. The feedback is going to make the person squirm. In this blog, we will provide research-based suggestions to help you be more effective in giving ...

Max just closed his laptop after a brutal weekly check-in with his boss. The entire conversation focused on Max’s performance: how he’s missing deadlines and turning in subpar work, and how it’s ...

I have been sitting in my office re-reading a great book that I have decided to give as one of the choices students will have for a book to read and report on over their "reading period" in December, ...

When it comes to giving negative feedback at work, the so-called "compliment sandwich"—praise, criticism, praise—may no longer be effective, according to ongoing research from the Ivey Business School ...