A business or organization can more effectively facilitate training of new employees with the use of well-written standard operations procedures (SOP). Beyond training, an SOP manual gives existing ...

I’ve asked over 1,000 business owners these two questions at the various keynotes I give to business groups, and the answers are always the same. “How many of you ever worked at a business that had a ...

Consistency of execution is one of the most important elements of a successful food-service program. If your stores are not preparing recipes identically, or if your employees are not all receiving ...

ONE of the worst scenarios of office problems involves a very important job that cannot be completed by the support staff because of lack of information on procedures. Nearly every organisation ...