The Metropolitan Transportation Authority (MTA) on Monday launched its new Customer Ambassador program, an initiative designed to enhance the rider experience once the Queens bus network redesign ...

Alecia Reid is an award-winning, Emmy-nominated reporter for CBS News New York. She is a sustainability and social justice advocate; passionate about giving a voice to people who may not otherwise be ...

KEW GARDENS, Queens — It’s been more than 60 years since a borough-wide design for bus service in Queens was implemented, and now that a redesign is in its final stages, the MTA has invited the public ...

More than 800,000 daily MTA bus riders are experiencing their first weekday commute under Phase 2 of the Queens bus network redesign. So far, reaction among riders to the $30 million overhaul, the ...

MTA ambassadors were dispatched across Queens Sunday, their hands full of pamphlets so they could spread the word about the changes that are now in effect throughout the bus network in Queens. Nancy ...

The MTA is inviting Queens residents to a final virtual town hall next week to discuss its long-awaited bus network redesign, a sweeping overhaul aimed at delivering faster, more reliable service for ...

The Queens bus network redesign will start this summer, the MTA announced Thursday. Phase one will launch on Sunday, June 29, and phase two will begin on Sunday, Aug. 31, the MTA said. The redesign, ...