The Social Security Administration (SSA) has struggled with customer service for years. Declining staffing and funding have left North Dakotans in the lurch, dealing with long wait times on the phone ...
When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...
The lack of full metrics make it difficult to assess any claims of service enhancements, analysts say The Social Security Administration says it has cut the time it takes to answer calls and reduced a ...
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Social Security would be reducing waiting times by 25%
The Social Security Administration reports significant service improvements, including faster payments, a 25% reduction in ...
Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...
Social Security customer service crisis puts spotlight on the new Social Security commissioner. Social Security has struggled with customer service for years. Declining staffing and funding has seen ...
Changes at Social Security Administration may impact customer service, benefit payments, experts say
Fast-moving changes at the Social Security Administration by the Trump administration's so-called Department of Government Efficiency have prompted concerns that it may be more difficult for ...
It is not easy to get through to the Social Security Administration (SSA) on the phone; from workforce reductions, to the consolidation and closing of in-person hearing offices at the SSA, getting ...
The Social Security Administration (SSA) has outlined a series of upgrades to its services in a letter to Congress, reporting ...
Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...
The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability claims as part of its “efforts to improve customer service while handling ...
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