Many organizations use virtual agents to augment their customer service operations, as they can answer routine customer queries, fulfill standard requests and handle simple problems. Organizations ...

Genesys®, a global leader in agentic orchestration for customer experience (CX), today announced that Riachuelo, one of Brazil’s leading fashion retailers, has increased customer satisfaction by 60% ...

Today, in most countries, an array of digitally enabled government services are available for citizens to access online or over the phone. Many agencies have also started using virtual agents (or ...

Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...

With customer expectations rising and digital transformation accelerating across the world, SESTEK's Virtual Agent solution now powered by Agentic AI, helps enterprises to automate complex customer ...

Configurable in low-code, latest generative AI capability offers fast, more relevant answers in the Virtual Agent chatbot to help increase productivity without adding complexity SANTA CLARA, ...

Are you relying upon chatbots to distinguish your company from the competition? That’s a strategy with an expiration date. The fact of the matter is that chatbots are no longer distinctive. They just ...

Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Most people agree that technology is getting smarter, more ...

New capabilities and customer behaviors are changing what it means to be a virtual agent. Here’s what the future of technology may look like. Today’s virtual agents don’t look the same as several ...

Many contact center vendors have based their business models around selling solutions that support live contact center agents. These typically sell at $100 to $250 per seat, with basic IVR ...

Can virtual agents strengthen the trust of people with a migration background in the police? A research team from the University of Würzburg has investigated this. The results surprised even those ...