The IVA is said to benefit customers by eliminating wait times and encouraging self-service via voice and text dialogues.

PayNearMe, a leading fintech transforming the payment experience, announced the rollout of its AI-powered Intelligent Virtual Agent (IVA) as part of its strategy to advance and modernize customer ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Natural language IVR can boost the agent and customer ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

KANSAS CITY, Kan.--(BUSINESS WIRE)--Computer Instruments, Inc. (CI), a seasoned innovator and leading developer of Cloud and Premise based interactive voice response (IVR) for the contact center, ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

Integration with other channels, such as the insured portal or additional chat sessions, to trigger specific insurance ...

LloydsTSB is finding that when it comes to banking, customers like talking to robots rather than humans, with the bank today announcing it has handled over 70 million calls with interactive voice ...

IVR Technology Group and Fundtech have formed a partnership that expands the functionality of IVR Technology Group’s Pay-by-Phone virtual terminal, the companies announced July 9. As a result, ...

But what really matters to the customer when companies talk to them? Franklin, Mass.-based IT service company Interactions, in conjunction with The Harris Poll, conducted a study to find out how ...

VirTra Systems offers a line of high-definition resolution situational awareness and judgmental use-of-force training simulators that are available in single-screen, 180-degree, 300-degree, and ...