I've been reading a new article called The Growing Pains of VoIP: Managing Customer Care. It's in this month's edition of Billing World and OSS Today magazine. When it comes to customer service, some ...

Fellow VoIP blogger Ted Wallingford has posted a tale of woe about the company I often refer to as "Comcash." Seems as though Ted's problems started almost a year after he installed Packet8 VoIP on ...

To streamline your implementation, get ready to tackle quality, network, security, and infrastructure challenges. Voice over IP is winning the telecommunications race. In fact, according to recent ...

Following up on our interest about consumer VoIP quality for BYOB (bring your own broadband) service, like those provided by Vonage, AT&T CallVantage and Skype, we decided to talk with some experts at ...

There are still IT staff members who need to learn about VoIP and the impairments that interfere with voice quality. If you are a telecom person, some of the causes of voice quality issues may be new ...

This time we want to wrap up our discussion of the poll of users who were not happy with their VoIP implementations. Last time we identified the top reasons for dissatisfaction – but it’s also useful ...

Skype is still trying to restore service to millions of customers almost 24 hours after users began having problems logging in to the VOIP service Skype is still trying to restore service to millions ...

Check Point Software Technologies has unveiled a new Open Performance Architecture it believes will offset network performance issues that deeper defences can cause in voice over Internet protocol ...