The Hidden Cost Of Poor IVR Design

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create friction, fuel frustration and increase churn.
TechRepublic

9 Reasons a Hosted IVR Beats Managing Your Own System

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...
TechRepublic

Is the IVR Menu Dead? Well, That Depends

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support. Here's why. Interactive Voice Response (IVR) menus seem old-fashioned compared ...
Marco Eagle

Now You Know: New payment system for utility customers; food pantry receives grant

The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...