Unlike Allstate, however, Nationwide maintains that human agents are still better suited for delivering empathy and customer care. Jeevanjee explained that Allstate’s customer service had ...

We give Allstate auto insurance a 9.1 out of 10 rating for its range of coverage options and large number of discount ...

but our agent said we were. They got me an attorney who between them both did an excellent job in fighting for me in this case. My Senior Claim Service Consultant (Carol **) at Allstate hired an ...

New York Attorney General Letitia James has filed a lawsuit against National General and Allstate Insurance, alleging that ...

"They weren’t very empathetic... Claims agents would get frustrated, and so it wasn’t necessarily great communication." Of course, the tech Allstate is making use of, which is based on OpenAI ...